Returns & Cancellation Policy

If you are a UK consumer buying online, you normally have 14 days after receiving your goods to tell us you wish to cancel. You then have a further 14 days to return the goods. To cancel, email [email protected] with your name, order reference and a clear statement that you wish to cancel.

Return items in their original condition and suitable protective packaging. Unless the item is faulty, incorrect or otherwise not as described, you are responsible for the cost of returning it. We recommend using a tracked service and retaining proof of posting.

We will refund the price paid for eligible returned goods, including the standard outbound delivery cost where required by law, within 14 days of receiving the goods back or receiving evidence that they were sent back, whichever happens first. Refunds are made using the original payment method unless we agree otherwise.

The cancellation right may not apply to items made to your specifications or clearly personalised. This does not affect your legal rights if goods are faulty, damaged, incorrect or not as described. Contact us promptly so we can arrange an appropriate remedy.

Request returns or cancellations by emailing [email protected]. Returns should be sent only after instructions are provided, to: Jason Warnes Photography, Hillcrest Avenue, Choppington, Northumberland, NE62 5EB, United Kingdom.